Playtech Protect
Playtech People
Playtech Planet
Playtech Partners
Playtech Services
The ultimate player management and engagement solution
Playtech Services specialises in providing operational services โ including customer support, risk management and other services – to Playtech licensees and their end users. Currently, the company has over 500 employees all working in a friendly, respectful, and supportive atmosphere.
Our rapidly expanding team of Risk, Finance, KYC, and Compliance specialists employs cutting-edge fraud prevention systems to safeguard our clientsโ businesses. Dependable payment processing platforms bind our services together for a seamless experience.
Product Optimisation
Based on CSTA analysis and customer’s feedback
Training
Training program and knowledge maintenance
Process Library
Creation, maintenance and optimisationy-leading integrations, or add your own
Coaching
Navigate regulatory landscapes easily with full regulated market & jurisdictional support
Content Creation
Templates, help pages and player messaging
Processes
Quality assurance processes aligning quality standards with business needs
We also provide technical delivery services to help onboard gaming operators to the Playtech platform, drawing on industry best practice and years of B2B and B2C experience. Once operators are up and running, we can then support with operational advisory services as well as training and consultancy backed by our Playtech Academy knowledge hub.
OUR SERVICES
OUR SERVICES
Launch with Confidence: Streamlined Onboarding for New Partners
Don’t let technical hurdles slow your Playtech debut. Our expert onboarding services provide the smoothest possible launch, especially if you’re new to online gaming or the Playtech platform.
Get the Playtech Edge:
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Our customer support services are delivered by highly skilled teams of industry professionals with leading response times. Our expert customer service teams are there to guide customers through the entire gaming journey. We place our operators and their players at the heart of everything we do and, in doing so, ensure every query and issue is heard and dealt with appropriately.
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We offer a complete PAM+ setup service for fraud prevention, ongoing transactional monitoring, and anti-money laundering (AML). This service constitutes your most important first line of defence against fraud threats to your online gambling operation.
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Our player engagement Services are led by experienced Industry Consultants with significant B2C and B2B experience across a range of operators and jurisdictions, aiming to maximise player value and ensure best practice in internal marketing across these areas (whether advisory or as a fully managed service)
We place our operators and their players at the heart of everything we do โ ensuring that we understand your operation and drive your success. Objectives and timelines are made clear and agreed at the start of any engagement, with full governance and management reporting throughout.
Innovation is at the core of our approach โ whether through AI chatbots and avatars, machine learning KYC processes or making the most of cutting-edge real-time player management. Playtech Services has its own dedicated Research & Development team to deliver custom solutions to support our service operations.
While our experience adds significant value, everything we do is also data-driven. Activities are linked to KPIs which need to be clearly defined and then measured. We use the results of previous work, and benchmarking against comparable operations, to inform the steps we take to drive customer success. We work closely with the data science teams within Playtech to ensure we can do this as effectively as possible.
As industry experts, Playtech Services are keenly aware of the need to drive towards responsible and sustainable approaches across an operation. Every aspect of engaging with players is considered from a Safer Gambling point of view, utilising the Playtech Protect toolset and services.
Playtech Services helps partner operators maximise product and service utilisation. We offer tailored advice and support for B2C operations in the regulated digital gambling industry, benefiting operators of all sizes across various verticals and jurisdictions.