Superior Hardware – Superior Experience
Playtech is a world leader in cutting-edge Omni-channel live casino software, content and services. Our three major global studios contain hundreds of state-of-the-art cameras broadcasting in premium HD quality, offering the fastest streaming and highest up-time in the market.
Our entire operation is connected to the industry’s most advanced Mission Control Centre, where our expert staff are on hand 24/7, 365 days a year. Our operations team manage the gaming floor, monitoring every spin and every hand played. Armed with the latest business intelligence tools, the team is dedicated to managing key customer services tasks, including player chat, dealer performance and sensitive storage area control, analysing table traffic and player trends to improve performance and ensure seamless business continuity.
All our hardware is managed and regularly assessed by our expert technical support teams to maintain smooth operation and minimise downtime, extending session times and increasing player satisfaction.