Live Casino

Our enhanced Live Casino platform and products are supported by a new, dynamic user interface that uses the latest data-driven technology to provide our licensees’ players with the ultimate personalised gaming experience.

Players are able to access an extensive live product offering, manned by native-speaking dealers. This includes all the casino classics such as Blackjack, Baccarat and Roulette in addition to innovative new variants including Unlimited Blackjack, Prestige Roulette and Baccarat and Casino Hold’em.

We use state-of-the-art cameras broadcasting in premium HD quality, offer the fastest streaming and highest up-time in the industry, and bespoke branding and individual training. All these elements combine to establish the quality, trust and loyalty associated with a real casino experience.

We have dedicated tables with native-speaking dealers for the UK, Italy, Spain and Romania, and many others due to an increasing demand in newly regulating markets. Our core focus revolves around unbeatable licensee service, ensuring we outperform our competitors with our world-class Omni-channel technology, features, user experience and dedicated support services.

Raising the Benchmark

We pride ourselves on raising the benchmark of excellence across all products and using tried and tested, proven land-based approaches to offer the industry’s best-performing next generation Live Casino.

Every element of the operation is focused on with great detail, catering to every type of operator and every player with a comprehensive selection of products supported by the industry’s leading hardware and software. The player is at the heart of everything we do, offering them a seamless user experience and navigation, available and delivered across any and every channel and device and delivering players with products they love and come back to time and again and operators with record breaking results.

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Superior Technology – Superior Experience

Playtech is a world leader in cutting-edge, Omni-channel live casino software, platform, content and services enabling our licensees and their players to benefit from superior technology and the ultimate gaming experience.

Hardware

Our three major global studios contain hundreds of state-of-the-art cameras broadcasting in premium HD quality offering the fastest streaming and highest up-time in the market. Our entire operation, as well as its individual studios, is connected to the industry’s most advanced Mission Control Centre where our expert staff are on hand 24 hours a day, seven days a week, 365 days a year to monitor every spin and every hand played and service our licensees no matter the request. The control centre is managed by our operations team who monitor the gaming floor and all operational and sensitive storage areas as well as player chat, daily routine processes, dealer performance, table traffic and have the latest business intelligence tools in order to ensure business continuity, and analyse trends.

All our hardware is managed and regularly assessed by our expert technical support teams who maintain the smooth operation and minimise downtime, therefore increasing session times and providing end users with the ultimate gaming experience.

Riga Studio

Playtech opened the world’s largest next generation Live Casino in Riga, Latvia in February 2017. Built on top of the city’s fortified 16th century walls in the heart of Riga Old Town; the 8,500 square metre capacity studio dwarfs any existing live casino facility in the market today.

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  • Industry's Leading Platform

    Playtech is a pioneer of cutting-edge live casino software offering a complete end-to-end solution empowering licensees with the industry’s best performing back-end business intelligence platform and giving players the most dynamic and personalised front-end user interface and leading table game products.

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Best-in-Class Products

We offer the broadest range of live casino games on the market including:

  • Blackjack (Unlimited, Prestige)
  • Roulette
  • Baccarat
  • Poker
  • Hi-Lo
  • Sic Bo
  • Side bet variants including 21+3
  • Grand Royal - our Flagship Live experience

For a complete list of all our games, click below


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  • Dedicated Licensee Environments

    We work closely with our licensees to determine exactly what live casino experience they and their players want. We are able to cater to any need and requirement. As a result, we design bespoke, dedicated environments for some of the world’s biggest and most successful brands including bet365, Sky, LadbrokesCoral, and Paddy Power to name just a few.

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The Industry’s Best Trained Staff

In Riga alone we have more than 500 dealers who speak a range of languages that meet our licensees’ requirements. Dealers are divided into various levels depending on their performance and set targets with monthly performance strictly monitored and assessed to ensure the highest quality customer service.

Our dealers work across shift patterns that are supervised 24 hours a day, seven days a week by department heads including shift managers, pit bosses and team managers. Each shift begins with a briefing on any updates, changes to procedures and latest news and the dealer’s appearance is then checked to adhere to the highest standards. The dealers are then scheduled to various live tables with a maximum time of 1.5 hours, 30 minutes on a table and a 30-minute break. After each shift ends the team have a quick meeting to discuss feedback and relay any information before the beginning of another shift.

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  • Business Intelligence

    Using the latest business intelligence software we are able provide our customers with a single interface that can be used to monitor and investigate any suspicious player behaviour. If any suspicious behaviour is detected our system immediately alerts our customers in real-time.

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