Cloud-based casino management system will manage group’s player tracking and cash desk operations – 90% of UK casinos now use Neon
London: April 21st 2016 – Playtech Retail, the land-based division of the world’s leading Omni-channel gaming software and services supplier, is to begin deploying its cutting-edge Neon casino management system across all 55 of Grosvenor’s UK casinos.
The deal follows the recent completion of a Neon roll out across all 43 Genting Casinos in the UK and, once complete, will mean that more than 90% of UK casinos have selected Playtech Retail to supply its industry-leading casino management system.
Grosvenor Casinos will use Neon to manage customers and track player data, guest relations and cash desk operations, and support the group’s responsible gaming, anti-money-laundering and security activities. The group will also implement the Neon Analytics business intelligence platform, including a suite of custom dashboards designed to meet the specific needs of its venue and head office management teams.
Grosvenor’s Neon system will be the most technically advanced retail casino system in the world, delivering a browser-based HTML5 user interface via a Microsoft Azure Cloud platform. Playtech will provide a comprehensive implementation and management service for the software and platform.
Playtech Retail’s industry-leading Neon platform is a core component of the Playtech ONE Omni-channel solution which connects retail and online gaming operations, maximising cross-channel player conversion, and provides operators with a single customer view of their customers.
Martin Sykes, Managing Director of Playtech subsidiary Intelligent Gaming Systems, said: “We are proud to partner with the UK’s largest casino operator and cement our position as the fastest-growing supplier of systems to retail casinos.
“This project is another example of our unique consultative approach. We performed an extensive scoping exercise to analyse Grosvenor’s requirements and worked closely with the group’s operational experts to identify several opportunities to improve our systems and the casinos’ business processes.”
Richard Playle, Director of Finance, Grosvenor Casinos, said: “We needed a partner that could match our technical vision and quickly deliver a solution which supports the needs of a wide range of users across a geographically and operationally diverse estate.
“We evaluated all leading systems vendors and selected Playtech based on their industry-leading technical architecture, unrivalled operational expertise and willingness to customise Neon to drive our business forward. We are delighted to begin the roll out of the system across our estate as part of an ongoing programme to modernise our IT systems to improve availability, enhance our customer service and reduce operating costs.”
The Neon rollout is scheduled to be completed in mid-2016.
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Playtech is the gaming and financial trading industry’s leading Omni-Channel software, systems and services supplier with more than 130 licensees in 20 countries.
Playtech is the pioneer of Omni-Channel gaming and, through the company’s Playtech ONE brand, offers operators and their customers, a seamless, anytime, anywhere experience across any product, any channel (online, mobile, retail) and any device using a single account and single wallet.
Its leading product portfolio spans across gaming and financial trading and includes casino, bingo, poker, sports betting, live, mobile and social/casual gaming, fixed odds games and online CFDs and binary options.
Licensees include the world’s leading online, retail and mobile operators, land-based casino groups, government sponsored entities such as lotteries, and new entrants opening operations in newly-regulated markets.
Founded in 1999 and listed on the main market of the London stock exchange, Playtech has more than 4,500 employees in 13 countries and a market capitalisation of £2.5 billion.
For further information contact:
Mor Weizer, Chief Executive Officer
Ron Hoffman, Chief Financial Officer
c/o Bell Pottinger
Andrew Smith, Head of Investor Relations
+44 (0)20 3772 2500
+44 (0)1624 645954
David Rydell / Olly Scott / David Bass / James Newman