Operations Coordinator

Location

UK: Camden

Job Description

About the Role

Administrator / Operations Coordinator required to be based at our Camden Town offices, to join our Online Bingo Operations Support Management team. You will have strong interpersonal skills and the ability to work with a wide range of people, from promotions teams, chat moderators, account managers and consultants.

The main purpose of this role is to support the Network Marketing Manager with any operational and product query they have in order for them to optimise the performance of their site.

This role will give you the opportunity to play an important role with the worlds biggest bingo supplier with a fantastic opportunity to improve and learn new skills. This role can progress within the wider group with vast opportunities for training and development.

Network

  • Work with the Network Marketing Manager to create requested networked bingo games and schedules.
  • Complete game schedules accurately and on time
  • Ensure games schedules are complete at all times for a rolling 6-week period.
  • Perform any game analysis as requested by Network Marketing Manager
  • Compile competitor updates and any information required on request from Network Marketing Manager

Operational Support

  • Manage the bingo.support@playtech.com mailbox
  • This mailbox will be managed by the support team and will serve to answer all queries or requests from operators concerning;
    • Promotional set-ups
    • Games creation
    • Scheduling
    • Bulk uploads
    • Product functionality
  • The coordinator will seek to answer queries directly or liaise with the relevant person or teams to find answers and solutions.

BOS Support

  • Maintain and manage internal and external BOS accounts
  • Manage and support BOS queries from clients and internal users
  • Assist with development enhancements for additional roles to be added to privileges
  • Maintain up to date information on organisational site limits

General Office Support

Duties to cover absences of staff, workload permitting and on approval of line managers.

Experience

  • Customer Service experience
  • Office administration
  • Excellent communication skills
  • Any marketing exposure

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